Crisis Line Response Advocate

Volunteer Crisis Line Response Advocates assist in carrying out the mission of Henderson House by providing high quality support, information and referrals to survivors of domestic violence and sexual assault.

Responsibilities:

Following agency policies
Assuring immediate and continued safety and confidentiality of all callers and shelter clients
Attend relevant meetings related to the agency
Answer the Henderson House Crisis Phone Line in a compassionate and professional manner
Provide an average of five services to each caller:
- Assess caller needs
- Provide trauma-informed advocacy support
- Crisis intervention as needed
- Offer information and appropriate referrals to community services using warm handoffs when possible
- Assist with safety planning and brainstorming available options
Accurately obtain and record survivor demographic information for use in identifying service and geographic needs of callers
Help with special projects as requested

Qualifications:

Must complete the 40-hour Core Advocacy Training
Must complete Henderson House Crisis Line Response Training
Philosophy compatible to Henderson House Mission Statement, especially to include:
- Understanding the experience of domestic and sexual violence survivors
- Understanding of oppression and how it supports interpersonal violence
- Understanding of the impact of trauma on survivors of violence
Availability to commit to volunteering up to one weekend per month or 3 single weekday shifts for minimum of 6 months
- Weekday Shifts – Monday through Thursday – 5pm-9am
- Weekend Shift – Friday 5pm – Monday 9am
Ability to maintain confidentiality of Henderson House clients
Basic understanding of technology (ie navigating the internet, use of email, and cell phones)
While English/Spanish bilingual skills are a plus, they are not necessary to be considered
Ability to work well with a variety of people from diverse backgrounds
Ability to work with Henderson House staff as a team member