Volunteer Crisis Line Response Advocate

Volunteer Crisis Line Response Advocates assist in carrying out the mission of Henderson House by providing high quality support, information and referrals to survivors of domestic violence and sexual assault.


  • Following agency policies
  • Assuring immediate and continued safety and confidentiality of all callers and shelter clients
  • Attend relevant meetings related to the agency
  • Answer the crisis line in a compassionate and professional manner
  • Provide an average of five services to each caller:
    • Assess caller needs
    • Provide trauma-informed advocacy support
    • Crisis intervention as needed
    • Offer information and appropriate referrals to community services using warm handoffs when possible
    • Assist with safety planning and brainstorming available options
  • Accurately obtain and record survivor demographic information for use in identifying service and geographic needs of callers
  • Help with special projects as requested


  • Must complete the 40-hour Core Advocacy Training – (on-line or in-person)
  • Must complete Henderson House Crisis Line Response Training
  • Philosophy compatible to Henderson House Mission Statement, especially to include:
    • Experience with a knowledge of domestic and sexual violence
    • Understanding of oppression and how it supports interpersonal violence
    • Understanding of the impact of trauma on survivors of violence
  • Ability to provide commitment and availability of up to 1 weekend per month for the 24/7 Crisis Line ie, Friday 5pm to Monday at 9am for minimum of 6 months
  • Ability to maintain confidentiality
  • Maintain a level of comfort and ability around basic technology, ie internet, e-mail and cell phones
  • Bi-Lingual (English/Spanish) a plus
  • Ability to work well with a variety of people from diverse backgrounds
  • Ability to work with Henderson House staff as a team member

This position reports to the Henderson House Volunteer Coordinator and Staff Advocates

Get help

24-hour Crisis Line

Office Phone
(503) 472-0244

Advocacy Center Location
610 SE First St
McMinnville OR 97128

Hours of operation
day – Friday, 9am-5pm 

Service Area
Yamhill County, Oregon

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